MURSIB MURSIB; ABDUL SADAD. Efektivitas Penyampaian Informasi Keluhan Pelanggan Melalui Media Sosial PT PLN (Persero). Journal of Research and Development on Public Policy, [S. l.], v. 3, n. 3, p. 163–179, 2024. DOI: 10.58684/jarvic.v3i3.163. Disponível em: http://journal.lppspsemarang.org/index.php/Jarvic/article/view/163. Acesso em: 7 jul. 2025.